When does a car dealer make things worse?
If your car has lots of problems, the dealer’s mechanic might actually be making things worse when trying to find the cause of other problems. If a “new” problem occurs immediately after your car was serviced, there’s a good chance it was the mechanic’s fault.
Do you owe an explanation to a dealer?
In any case, the dealer has mechanics that looked at the car. They are professionals and determined a value. I don’t think you owe the dealer an explanation unless you damaged the car between the time they inspected it and the time you turn it over to them. Yes, this is the situation. My own mechanic found the transmission issue.
What to do when the dealer refuses to fix your new car?
So, if a dealer refuses to actually work on your car, ask them to fill out a repair order, which indicates that you brought the car in. They can note “No work performed at this time,” and then add whatever excuse they are currently shoveling to consumers. Most dealers I have dealt with will do this.
What happens if car dealer gives you false information?
This may also breach the Fair Trading Act by trying to get out of the consumer guarantees and misleading you about your rights. If the dealer gives you false or misleading information about a new or used vehicle or your consumer rights, you have rights under the CGA and FTA. the age, history and condition of the vehicle are misrepresented.
What happens when a dealer can’t diagnose a problem?
When you take the car to the dealership and explain your problem, you are met with questions and doubt. The mechanic takes the car to diagnose the problem and tells you he cannot find anything wrong with it. The dealer may say that there is a “failure to duplicate” the problem and you are left hanging. Why does this happen and what can you do?
What happens when you take your car to the dealership?
When you take the car to the dealership and explain your problem, you are met with questions and doubt. The mechanic takes the car to diagnose the problem and tells you he cannot find anything wrong with it. The dealer may say that there is a “failure to duplicate” the problem and you are left hanging.
What can I do if a car dealer refuses to help?
Depending on the problem, it’s possible to return your car and get your money back or have the dealer pay for the repairs and any pre-existing defects. When a dealer refuses to help, hiring an auto fraud lawyer usually changes the equation and forces a better outcome.
This may also breach the Fair Trading Act by trying to get out of the consumer guarantees and misleading you about your rights. If the dealer gives you false or misleading information about a new or used vehicle or your consumer rights, you have rights under the CGA and FTA. the age, history and condition of the vehicle are misrepresented.