What is proper business phone etiquette?
Examples of phone etiquette By speaking clearly and calmly, you’re also telling them that they have your undivided attention. Listening and taking notes: Rather than rushing a caller, proper etiquette involves listening to their concerns or requests while jotting down any information you deem necessary.
What is an appropriate telephone greeting in a workplace?
Answering the phone A greeting: “Hello” or “Good morning/afternoon”. Add: “Thank you for calling (company name).” This is a great way to introduce your company and assure the caller that they have contacted the right company.
What is the key element to greet the caller when answering the phone?
Begin your company’s greeting with “Hello,” or “Thank you for calling,” or, if most of your callers are in the same time zone, try “Good morning/afternoon.” Better yet, combine two or three of these options in your greeting! Welcome your callers with a few warm words before saying anything else.
How do you answer a business call professionally?
Here are 10 steps you can take to practice answering the phone professionally:
- Answer by the third ring. It’s courteous to pick up the phone promptly to avoid making callers wait.
- Offer a greeting.
- Speak with a smile.
- Be clear.
- Avoid slang.
- Be positive.
- Ask before you put someone on hold.
- Take messages accurately.
Is telephone etiquette a skill?
Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.
How should a business answer the phone professionally?
Is poor phone etiquette costing you business?
Poor telephone etiquette in business can and do have some serious consequences as a recent study revealed. The statistics are significant – at least 86% customers stop doing business with a company post a poor experience and service levels. 51% of customers also said that they had the patience to call only once for customer support and then gave up.
What is professional telephone etiquette?
Proper professional telephone tips include answering the call on the first, but no later than the second ring. Telephone etiquette tips include speaking slowly and offer a pleasant greeting. If this is a business call the employee should include the business name along with the employee’s name.
What is the importance of telephone etiquette?
Like most other business interactions, phone calls leave your customers with an impression of your business. Proper phone etiquette is important to your company because it’s usually the first contact point for a customer and represents how your business will treat them in other conversations.
What is proper cell phone etiquette?
Cell phone etiquette can be defined as proper cell phone usage in social and business settings. It is knowing when to take calls, when to ignore calls, when to silence your ringer, when to appropriately send and receive text messages and how to appropriately use your cell phone in different settings.