What is NMS EMS OSS BSS?
Sathyan (Infosys Technologies Limited) introduces the basic principles of the telecommunication technology resource and service management systems: Element Management System (EMS), Network Management System (NMS), Operation/Business Support Systems (OSS/BSS).
What does OSS BSS stand for?
operations support system
OSS/BSS, in telecommunications, refer to operations support system and business support system. The distinction emphasizes a separation of concerns between maintaining network operations and the business around which that network is built.
What is TMF framework?
The enhanced Telecom Operations Map (eTOM) from the Tele Management Forum (TMF) is a widely recognized industry framework. It is a business process framework for all processes of a telecommunications service provider.
What is a BSS in Telecom?
Telecom business support systems (BSS) underpin commercial activities and handle customer-facing interactions within communications service providers’ (CSPs’) operations. BSS includes order capture & management, customer relationship management (CRM), mediation, charging and billing, as well as call center automation.
What is Fcaps model?
FCAPS is the ISO Telecommunications Management Network model and framework for network management. FCAPS is an acronym for fault, configuration, accounting, performance, security, the management categories into which the ISO model defines network management tasks.
What is OSS testing in telecom?
OSS-BSS Testing Revenue assurance, billing, customer service, interconnect billing, order and fraud management. Network management, mediation, provisioning, and other services are available. EAI, CRM & ERP, data warehousing, and other technologies are available.
What are TMF standards?
The strategic goal of the TMF is to create or identify standard interfaces that allow a network to be managed consistently across various network element suppliers. A major deliverable of the TMF was the TOM (Telecom Operations Map, GB910) model, a framework for telecom and Information Services business processes.
What is BSS Engineer?
BSS Support Engineer in the telecom industry is also known as BSS Engineer. Brief Job Description: BSS/ BTS Support engineer is responsible for ensuring network uptime through preventive maintenance of BSC sites and effective fault management in case of fault occurrence.
Is CRM part of BSS?
The major component of BSS is Customer Relationship Management (CRM). Customer can interact to CRM through various channels.