What is front desk etiquette?
Etiquettes and Manners for Hotel Staff / Front Office Staff. Always greet guest and colleagues with a smile and maintain a friendly and pleasant expression. Stand upright, do not fold your arms in front of the guest. Keep your hands out of your pockets.
What is receptionist etiquette?
Receptionist phone etiquettes Smile and speak. Listen to the caller. Never interrupt a caller. Be polite and attentive. Take notes (if required)
Why is etiquette important for front office staff?
Manners – Front office staff should exhibit good mannerism. Good manners build respect for the company, and tell the client that the firm upholds responsible business conduct. The fact that we expect excellent service in a restaurant means we should also expect the same in any other organisation.
What are the telephone etiquette required by front office personnel?
Basic Telephone Etiquettes: Sit or stand up straight. Use a low voice pitch. Match your speaking rate to the caller’s. Avoid extremes in volume.
What should a receptionist not do?
5 Things Receptionists Should Never Do On the Job
- Gossip about customers or coworkers. It’s common for people to gossip at work, but it’s a detrimental practice.
- Dress unprofessionally.
- Take personal phone calls.
- Copy or share confidential information.
- Talk with a full mouth.
What is desk etiquette?
Etiquette refers to certain rules and regulations necessary for an individual to follow to find a place in the society. One must be courteous enough for others to draw inspiration and look up to him.
What is the dress code of a receptionist?
Button-down shirts, blouses and sweaters are acceptable options for receptionists. Although there are a variety of blouse styles available, low necklines are discouraged. Collared and tailored shirts are encouraged but fitted shirts, t-shirts and sleeveless shirts are not appropriate for a business casual environment.
What are the basic etiquette?
Basic Etiquette
- Be yourself – and allow others to treat you with respect. Let this one sink in, ladies.
- Say “Thank You”
- Give Genuine Compliments.
- Don’t be Boastful, Arrogant or Loud.
- Listen Before Speaking.
- Speak with Kindness and Caution.
- Do Not Criticize or Complain.
- Be Punctual.
How do you handle guest queries over the phone?
DOs:
- Answer the telephone promptly within 3 rings.
- Make the caller know your work area, your name and offer appropriate greeting.
- Always have pen and paper on hand, specially front desk personnel should always be ready to keep records.
- Listen carefully.
- Make the caller feel that they have your undivided attention.
What are examples of telephone etiquette?
The Dos and Don’ts of Telephone Etiquette
- DO – Smile when you talk to people.
- DON’T – Be distracted.
- DO – When you answer the phone, greet the caller warmly and advise who they are talking to.
- DON’T – Shout or whisper.
- DO – Speak clearly.
- DON’T – Leave the caller on hold for too long.
- DO – Make the caller feel welcome.
How a receptionist should answer the phone?
How Should Receptionists Answer the Phone? 6 Essential Etiquette Rules
- Answer promptly and merrily: Answer in an upbeat tone and avoid leaving callers waiting.
- Thank the caller for contacting the business: Express gratitude and remind the caller who they’re ringing to start the call on a positive note.
What is good office etiquette?
Good office etiquette is easily achieved by using common courtesy as a matter of course. Keep your interruptions of others to a minimum and always apologise if your intrusion is an interruption of a discussion, someone’s concentration or other activity. Show respect for each others workspace.
What should I know about office etiquette?
13 Office Etiquette Tips You Need to Know Don’t interrupt your coworkers. As much as you disagree with Sally from Marketing, try your hardest to hold your breath while she’s talking. Be polite, not rude. Speaking of politeness, good office etiquette is being able to maintain politeness in the workplace – even with colleagues you don’t like. Don’t be loud. Keep your volume down.
How can managers improve office etiquette?
Stay organized. Few things are more off-putting to customers and colleagues than a cluttered desk.