Who is responsible for Openreach master socket?
Openreach are responsible for everything up to the master socket. That includes the master socket itself, but the removeable faceplate seems open to debate. However, if the line is damaged within the boundary of the property, then Openreach may charge you to fix it.
How do you test a master phone socket?
Carefully unscrew the faceplate on your main phone socket with a screwdriver. If your main phone socket doesn’t have screws, squeeze the sides of the faceplate to detach it. Now gently pull the faceplate towards you. With the faceplate removed, you’ll see the test socket inside.
How do I know if my master socket is working?
If your master socket has a line across the middle, remove the faceplate by undoing the two screws or unclipping the faceplate. Gently pull the lower part of the faceplate forwards. On the right hand side you’ll find a test socket. Connect your Hub to this test socket through a microfilter and try connecting.
What does a test socket look like?
If your main phone socket doesn’t have screws, squeeze the sides of the faceplate to detach it. Now gently pull the faceplate towards you. With the faceplate removed, you’ll see the test socket inside. It looks similar to the phone port on the front of your main phone socket but without the sliding cover.
How do I test my BT socket?
If your master socket has a line across the middle, remove the faceplate by undoing the two screws or unclipping the faceplate. Gently pull the lower part of the faceplate forwards. On the right hand side you’ll find a test socket.
When did I get a BT master socket?
It was installed by BT last March (2012) when I took a brand new phone line and Infinity broadband connection. There is just a single master socket (no extensions) to which a broadband modem (Infinity), a phone, and a Sky box is connected (a splltter provided by Sky is used to connect both the phone and the Sky box).
Can a BT phone work in a teat socket?
Anyway nothing appeared for a few days, but then a broadband accelerator plate appeared. Fitted this and a new NTE5 faceplate using the cheap inserter tool. Alas phone only works in teat socket still. What I need a bit of clarity on is what is the responsibility of BT.
Why do I get no dial tone on my BT phone?
Took the front plate off, plugged the phone into the socket, no dial tone still. Took the iPlate off and plugged the phone into the master socket and I could get a dial tone. So it was a faulty vDSL iPlate (circuitry to the phone, not BB). Phoned BT and explained all this in great detail.
Where does the BT dropwire go in a master socket?
Fitted this and a new NTE5 faceplate using the cheap inserter tool. Alas phone only works in teat socket still. What I need a bit of clarity on is what is the responsibility of BT. The black dropwire comes into the house , then goes to a white junction box in the loft , from which a white wire goes to the Master Socket in the bedroom.