What to do if your order has not been received?
If you have not received your order within 30 days of its shipment date, please contact Customer Service immediately. We are unable to refund lost orders reported to us more than 90 days after the shipment date.
What’s the best way to take a phone order?
Ask the customer for his phone number so you can call him back if you have any questions about the order later. Always end the conversation by thanking the customer for his business. Wait for him to hang up the phone first so he does not hear the noise of the phone hanging up.
How can I tell if my order is trackable?
For instance, some items automatically ship via a trackable method, while items shipping to a foreign country are never trackable because only untrackable international-shipping methods are used. The best way to determine whether your order is trackable is to check, as outlined below:
Where do I find my orders in Google Store?
Find your orders and shipments. To see your shipments, sign in to your Google Account and open your Google Store order. If you checked out as a guest, use your order number. Open the order confirmation or shipment confirmation email from the Google Store. Find your order number. Choose the option that best describes you:
If you have not received your order within 30 days of its shipment date, please contact Customer Service immediately. We are unable to refund lost orders reported to us more than 90 days after the shipment date.
For instance, some items automatically ship via a trackable method, while items shipping to a foreign country are never trackable because only untrackable international-shipping methods are used. The best way to determine whether your order is trackable is to check, as outlined below:
Find your orders and shipments. To see your shipments, sign in to your Google Account and open your Google Store order. If you checked out as a guest, use your order number. Open the order confirmation or shipment confirmation email from the Google Store. Find your order number. Choose the option that best describes you:
How can I find out the status of my phone order?
Request a shipping kit or reprint your shipping label. Get the status and track your returned device. See your estimated trade-in value. Locate your trade-in number. Learn about the next steps. The order will typically show “in progress” until it has been shipped out.