How do I get in touch with Thomas Cook?
We want to be able to address your complaint as soon as we can, so please email us at [email protected] with as much detail as possible.
Is Thomas Cook still operating in UK?
Thomas Cook is being resurrected as an online-only travel business, exactly a year after the 178-year-old company ceased trading, stranding 150,000 holidaymakers abroad. But Thomas Cook’s UK chief executive, Alan French, said the company was taking the “long view”. …
How do I get a refund from Thomas Cook?
As of Monday, affected customers can claim a refund through the Civil Aviation Authority’s website. Direct debit customers should be refunded automatically by October 14, but others will have to wait up to 60 days, with 360,000 customers awaiting payment.
Can I cancel my Thomas Cook holiday?
cancellation queries. How do I cancel my holiday? The easiest way is by logging into Manage Booking, where you can let us know that you’d like to cancel your holiday. If it’s urgent, please contact one of our travel advisors instead, by phone or via Live Chat.
What happened to Thomas Cook hotels?
Thomas Cook’s demise took the travel world by storm in September 2019 when, after many months of insecurity, the company entered insolvency, cancelling all bookings — both holidays and flight packages.
Is Thomas Cook still flying?
UK-based Thomas Cook Airlines is one of several British leisure carriers to have ceased operations in the last few years. Over the years, its fleet grew through various acquisitions, including a merger with MyTravel Airways in 2008.
Can I cancel my Thomas Cook holiday online?
The easiest way is by logging into Manage Booking, where you can let us know that you’d like to cancel your holiday. If it’s urgent, please contact one of our travel advisors instead, by phone or via Live Chat.
How much is it to cancel a holiday with Thomas Cook?
for all transfer Services, you can cancel free of charge outside of 72 hours before the date of travel, but any cancellation within 72 hours before the date of travel will incur a 100% cancellation charge.
Why did Thomas Cook close?
Why did Thomas Cook collapse? Faced with Brexit, poor mergers and increased competition, the 178-year-old company finally fell to its demise on Monday. Key to its downfall is Thomas Cook’s merger with MyTravel, a U.K.-based package travel company, in 2007.
What is the contact number for Thomas Cook?
Contact Thomas Cook using our call connection service on 01733 224808. Calls cost 7p per minute plus your standard network charge. Contact Thomas Cook using our call connection service on 01733 224808.
Are there any personal injury claims against Thomas Cook?
Thomas Cook was managing a large number of personal injury claims from former customers. Generally these claims are not covered by insurance and they will be treated as unsecured creditors in the liquidation. It is very unlikely that sufficient funds will be realised from the sale of assets to make payments against these claims.
What to do if Thomas Cook booking goes wrong?
Make sure you include your Thomas Cook booking reference, departure date and the lead name on the booking, along with information about what went wrong. We’ll then pass it on to the relevant service provider.
What happens to Thomas Cook flights in the UK?
All Thomas Cook bookings, including flights and holidays, have now been cancelled. All of Thomas Cook’s retail shops will close with immediate effect. The Government is working with the UK Civil Aviation Authority (CAA) to help passengers return to the UK.