What are the responsibilities of a front desk agent?
Front Desk Agent duties and responsibilities
- Manage online, phone and in-person room reservations.
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities.
- Take payment from customers.
- Respond to guests’ issues and complaints in a friendly, timely manner.
How much does front desk at Marriott make?
The typical Marriott International Front Desk Agent salary is $19 per hour. Front Desk Agent salaries at Marriott International can range from $13 – $30 per hour. This estimate is based upon 30 Marriott International Front Desk Agent salary report(s) provided by employees or estimated based upon statistical methods.
What do front desk hotel workers do?
Some of the duties hotel front desk clerks typically have are: Taking calls from guests staying at the hotel as well as external customers. Scheduling and modifying guest room reservations and other accommodations. Assigning guests to their rooms and distributing hotel room keys.
How do I describe my front desk on a resume?
Place your job title on top, then dates worked, company name, and up to 6 bullet points outlining your front desk clerk duties for resumes. Reduce the number of front desk job description bullet points you give as you go further back, and include only the most relevant clerk accomplishments.
Does Marriott pay well?
The average estimated annual salary, including base and bonus, at Marriott is $124,509, or $59 per hour, while the estimated median salary is $114,422, or $55 per hour. Salaries contributed from Marriott employees include job titles like Data Scientist, Admin Assistant, Accountant, and HR Manager.
How do you describe a front desk job on a resume?
What are the qualities of a good front desk officer?
Here are five characteristics of a good front desk officer:
- Friendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a fake smile.
- Strong Attention to Detail. The front desk takes a certain amount of care.
- Ability to Multitask.
- Discretion.
- Team Player.
What should a front desk hotel resume include?
The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries.
What are the perks for working at Marriott?
Marriott International, Inc. Benefits
- Life Insurance.
- Vision Insurance.
- Temporary Disability Insurance.
- Accidental Death & Dismemberment Insurance.
- Dental Insurance.
- Severance Pay.
- Long-term Disability Insurance.
- Health Insurance.
What is the job description of a front desk agent?
Position Description. A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company.
What are the positions in a hotel front desk?
Hotel Front Desk Jobs description. A hotel front desk job is the most important position in the hospitality industry. Duties include welcoming customers and making them aware of the best in hotel services. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys.
What is front desk in hotel?
Definition of ‘front desk’. front desk. The front desk in a hotel is the desk or office that books rooms for people and answers their questions. Call the hotel’s front desk and cancel your early morning wake-up call.