How do I speak to Telstra customer service?
Contact us
- Sales. Call 13 2000.
- Accounts and billing. Call 13 2000. Accounts and billing.
- Concierge tech support. Call 13 2999.
- nbn. Call 13 2000.
- Other Options. Multilingual services.
Why is Telstra Internet not working?
If your broadband isn’t working, it might be because of an outage on the nbn network, on the Telstra network in your area, or due to maintenance. Check if there’s an outage in your neighbourhood on Telstra Outages.
Does Telstra have a live chat?
My Telstra Messaging Messaging is an easy way to get in touch. Unlike Live Chat, you don’t need to standby online for a response – you’ll get a notification each time we reply.
How do I access Telstra live chat?
Simply go to Get help in My Telstra to start a conversation.
Does Telstra offer pensioner discounts on NBN?
Seniors can save $10 per month on NBN bundles with a number of providers, and eligible customers can save $15 per month on Telstra’s $45 Extra Small Mobile Plan, which comes down to $30 for 2GB of data.
What kind of Internet service does Telstra offer?
Whether you have NBN, ADSL, cable, mobile broadband or 5G home internet, Telstra can help you with the internet support you need. Find your answers now. Publisher:
How can I get help with my Telstra Bill?
The My Telstra app makes it easy to view services, bills and make payments on the go. Get the help you need without the wait. Get help online with our range of support guides and handy FAQs.
Do you have to pay extra for data plan with Telstra?
You can share data between up to 10 upfront mobile and data plans on the same account. You’ll never be charged extra for going over your monthly data allowance. And you won’t incur any unexpected call charges or hidden fees. Get complete visibility of your upcoming payments.
How often can I Change my Telstra mobile plan?
The Telstra mobile network reaches further, runs faster and works better than any other. Our new month-to-month plans with no lock-in contracts give you the flexibility to change your plan once a month. If you leave, simply pay out your device.