How do I make a return policy on eBay?
Go to your Returns preferences – opens in new window or tab. Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. Simply enter the amount you’re comfortable with. Choose the return reasons when this rule will apply.
How do I get my money back from an eBay invoice?
To request a refund:
- Verify that you have a credit balance on your account. To see your account balance, go to your Account Activity page.
- Make sure that your contact information, including your address, is up-to-date.
- Contact us to request a refund on your credit balance.
What is a good eBay return policy?
eBay return policy options 30 days, paid by buyer. 30 day free returns. 60 days, paid by buyer.
What is eBay’s new return policy?
You’ll likely have to request a return within 30 days of receiving the item — or longer if the seller has an extended return window. If you simply regret a purchase, then it’s up to the seller whether or not your return will be accepted. Sellers have three days to attempt to resolve an issue before eBay gets involved.
How does free returns work on eBay?
Attract buyers with free returns eBay does not guarantee that each seller will experience the same lift or any lift at all. “Free returns” refers to when the seller pays return shipping no matter the reason for return, with no restocking fee.
What is an eBay return label?
An eBay return postage label – Learn how to print an eBay return postage label. A label from their preferred carrier – If the seller provides you with a postage label, they’ll send it to you directly, and you can print it from the “Here’s your return postage label” email or message that you’ll receive in Messages.
Does eBay return fees for returned items?
eBay sellers can include a restocking fee of up to 20% for returned items. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. This is completely eBay legal, and fair to the seller, as far as eBay sees it.
What does no returns but backed by eBay?
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.
How do free returns work on eBay?
Should I put returns on eBay?
It is far better to simply offer returns on your own terms so as to provide the seller with another option. Pleasantly handling returns has also been the source of some of the most glowing positive feedback we have received! To be a top-rated seller on eBay you must offer 30-day returns.
Does eBay charge for returns?
eBay sellers can include a restocking fee of up to 20% for returned items. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. Just remember that returns can be costly for sellers so that is why eBay allows a restocking fee.
Should I have to pay for return shipping?
We recommend paying return shipping for all return types where revenue is being retained and the customer relationship is kept alive. We call this your revenue retention rate. The shipping cost is a small additional investment to encourage a customer to remain a customer.
Do you have to have a return policy on eBay?
However, eBay requires all stores to have this policy: We’ve found that items with clear return policies typically sell better than items that don’t. Download Return/Refund Policy template. It’s free. Your Return Policy or Refund Policy should include at least the following sections:
What should be included in a return policy?
Your Return Policy or Refund Policy should include at least the following sections: The numbers of days a customer can notify you for wanting to return an item after they received it What kind of refund you will give to the customer after the item is returned: another similar product, a store credit, etc. Who will pay for the return shipping
How to create a return policy for an eCommerce store?
The “Return and Refund Policy” Generator will create a custom policy for your ecommerce store. Download Return/Refund Policy template. It’s free. FiftyThree’s Pencil has a 30-days refund policy: customers can buy the product, try it and if they are unsatisfied, they can return it within 30 days.
Who is responsible for return shipping on eBay?
Learn how to handle a payment dispute as an eBay seller. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy.