What is an example of an open question?
An open-ended question is a question that cannot be answered with a “yes” or “no” response, or with a static response. Examples of open-ended questions: Tell me about your relationship with your supervisor. How do you see your future?
How do you ask an open question?
Open-ended questions start with “why?,” “how?,” and “what if?” Open-ended questions encourage a full answer, rather than a simple “yes” or “no.” Closed-ended questions can be answered with “yes” or “no.” Open-ended questions and closed-ended questions can be used together in order to create fuller answers from …
How do you ask an open ended question?
You can do that by taking the open-ended words listed above, and turning them into question-starting phrases like:
- What was it like to…
- What was the best part of…
- What was the hardest part about…
- How did you feel about…
- How did you know…
- What brought you to…
- What’s surprised you the most about…
Why should you open conversations with open questions?
Asking open versus closed-ended questions help the employee get started talking. An open question is one that doesn’t invite one-word responses but rather encourages the person to take control of the direction of conversation, which can help that her feel safer and able to express herself.
What are some fun open-ended questions?
Open-ended questions list
- Why do you like the bands/performers that you like?
- What was your worst travel experience?
- What was the most important chance encounter you’ve had?
- What is the process for making your favorite dish?
- What is a good life?
- How did going to school shape you as a person?
Which is the best way to ask an open ended question?
Use open-ended questions to expand the conversation after asking a closed-ended question, to gather a fact or one word answer. Take the fact or one word answer, and build an entire conversation of open-ended questions around it. Specify boundaries. Open-ended questions can be too open sometimes.
Can you hold a conversation purely on open questions?
“You can’t hold a conversation purely on open questions because you would never be confirming the information that you’ve heard and that is crucial. Asking a mixture of open and closed questions is key to the “the Funnel Effect”, which is a three-step questioning technique for contact centre advisors.
How are open and closed questions used in customer service?
Asking a mixture of open and closed questions is key to the “the Funnel Effect”, which is a three-step questioning technique for contact centre advisors. For a compilation of open and closed questions to probe customers, read our article: 17 Probing Questions to Improve Your Customer Service
Why do contact centres ask only open questions?
There are contact centres who ask advisors to only use open questions for probing. This is with the thought that open questions will draw more information from the customer, which will allow the advisor to better attach a product or service to the customer’s needs.