Who can I complain to about Australia Post?
The Postal Industry Ombudsman (PIO) investigates complaints about Australia Post, and some other postal or courier operators.
What happens if Australia Post delivers to wrong address?
Australia Post should leave a card in the mailbox stating where the item is. If the postal operator delivers an item to the wrong address and it does not return the item to the mail stream, it may not be possible to locate your item. The sender can apply for compensation in this circumstance.
How do I make a complaint against the Post Office?
Submitting a complaint
- Via the online feedback form.
- Email [email protected].
- Phone 13 77 88.
- In person at any Service NSW Service Centre.
- Write to: Customer Resolution Coordinator. GPO Box 7057. Sydney NSW 2001.
Is there a post office ombudsman?
The Postal Redress Service (POSTRS) is an independent organisation which can resolve disputes between postal operators and their customers when operators have not sorted out the complaints through their own procedures.
How do you readdress an email?
Firstly, you need to cross out the address on the envelope using a black permanent marker then write the new address, in block letters. Then write “Moved or Forward” on the envelope and put it back in your mailbox or take it down to the Post Office.
How do I get rid of old tenants mail?
How to Return Mail Not Addressed to Me
- Go to the Post Office. Approach someone at USPS and let them know that you want to stop getting mail addressed to people who don’t live there anymore.
- Place a Sticky Note on the Door of Your Mailbox.
- Write “Return to Sender” on the Unopened Envelope or Package.
Who is responsible for missing parcel?
retailer
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
How do I return something wrongly delivered?
When you receive a mistaken delivery, call customer service for the delivery company and explain the situation. Give them the tracking number on the package, as well as the name and address on the package if it’s different from yours. The company will come and pick up the product within a reasonable time frame.
How to apply for Mail Redirection in Australia?
Look out for your invitation to extend your Mail Redirection service before the expiry date. Customer enquiries: call us on 13 POST (13 7678) within Australia or visit auspost.com.au/mail-redirection Customer copy Office Use Only Date stamp Operator’s name Entered in webPOS & receipt copy stapled to back of form Yes / No 2. Redirect from
Do you have to pay for Home Office redirection?
If you are applying for Home Office redirection mail service, you have pay according to the time period as mentioned in the table below: Now, you can easily continue enjoying the benefits of your Mail Redirection or Mail Hold. Extend online, over the phone, or visiting your nearest Post Office.
How does redirect mail work for a business?
How it works Mail Redirection is designed to make moving home or business easy. Once set up, your mail will be forwarded from your old address directly to your new address, leaving you free to focus on your move. Redirect eligible mail and parcels for 1, 3, 6 or 12 months.