How do I download the UCCX script editor?
Download Cisco Unified CCX Editor Installer for Windows
- From the Cisco Unified CCX Administration menu bar, choose Tools > Plug-ins.
- Click the Cisco Unified CCX Editor Installer for Windows hyperlink.
- Click Download and execute the Cisco Unified CCX Editor installer.
What is RMCM in UCCX?
2. RMCM user: This user is used to monitor agent states by uccx so as to inform cucm of what to do with this user. All agent phones must be associated with this user.
What is the difference between Ucce and UCCX?
What is the difference between UCCE and UCCX? UCCX is the small-size call center platform that supports up to 400 agents. UCCE has more comprehensive features and targets sophisticated operations and large agent numbers.
What is CUCM and UCCX?
Cisco UC (Unified Communication) family has many members – CUCM (CallManager), Unity, UCCX (IPCC Express), CER, CUPS, etc. UCCX (Unified Contact Center Express) is also known as IPCC Express or CRS (Customer Response System). All UCCX authentication was referred from UCCX server to CallManager server via AXL protocol.
What is Jtapi user in UCCX?
UCCX opens connection to CTI Manager for both JTAPI and RMCM user. This logical connection is called provider. P1 JTAPI call events are the call events for Provider 1 (P1), which is known as the JTAPI provider. The JTAPI provider observes calls on CTI Route Points and Ports.
What does Ucce stand for?
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise (UCCE) provides a powerful solution for intelligent call routing, multichannel communications and application integration.
What is ICM in Cisco?
Through a combination of multi-channel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI), the Cisco ICM Enterprise Edition segments customers, monitors resource availability, and delivers each contact to the most appropriate resource anywhere in the enterprise.
How does UCCX work with CUCM?
With the help of this user UCCX authenticates with CUCM to make changes on CUCM (to push the jtapi, rmcm users, CTI port, CTI route point to CUCM). Next you will be prompted to upload licenses if you have license file available. If not, you will get demo license for 60 days.
How do you give a supervisor access in UCCX?
As a summary:
- You can assign the Administrator Capability rights for users. from Tools – User Management – User View.
- You can assign the Supervisor Capability for the user and. the agent capability from the Tools – User Management – User View.
- Lastly, we can use the agent login ID to login to.
What is Cisco Finesse?
Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. A 100 percent browser-based desktop implemented through a web 2.0 interface; no client-side installations required.
Where can I download the Cisco uccx script editor?
Cisco Unified Contact Center Express (UCCX) provides an application that allows you to code and program the IVR component of the server. This application is referred to as the Cisco UCCX Script Editor. The Script Editor is downloaded from the UCCX Server and is version specific.
Is there a CCX script editor for Windows 10?
As per the CCX compatibility matrix CCX editor with windows 10 is not supported. http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.5 (1)#Client_Operating_System 12-30-2015 08:17 AM 12-30-2015 08:17 AM As per the CCX compatibility matrix CCX editor with windows 10 is not supported.
Where to enter authentication values in uccx script editor?
Student 1 and Student 2: in the Authentication section of the UCCX Script Editor, using the table below, enter the appropriate values, once you have entered all necessary values, click Log On. UCCX Script Editor Authentication Values
How to maximize the real estate of uccx script editor?
Student 1 and Student 2: maximize the UCCX Script Editor by clicking the square in the upper right hand corner of the application. Student 1 and Student 2: using the two diagrams below, you are going to re-organize the real-estate on the UCCX Script Editor so that it is a little more advantageous to scripting.