Can I claim compensation from BT?
We know you need your broadband and landline to stay connected. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. Business contract customers can claim BT Customer Service Compensation.
How do I report a BT landline fault?
Text PHONE to 61998 (charge may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
- If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.
How long do BT have to fix a fault?
Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. The target will be gradually introduced over three years, Ofcom said.
What is the customer service compensation scheme?
PAYMENT OF CLAIMS Any compensation payable to the Customer under this Contract will be applied as a credit against the advance rental due on the broadband line experiencing the fault.
What is an open fault on BT line?
An open fault is one that’s been reported. A fault will stay open for 7 days after it’s been fixed or until the person who reported it has notified us that they’re satisfied with the repair.
How do I report a telephone fault?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
How do I check my phone line fault?
Listen for a ring or a busy signal. If the line is open, you’ll hear the line ringing. If you hear a busy signal, it’s likely that someone is using that phone line. You’ll also get a busy signal if the phone was accidentally left off the hook or someone else is dialing the number at the same time you are.
Do BT charge for faults?
We only charge for repair work on a small number of fault reports. When you report a fault, we try and assess whether there’ll be a charge or not. If a charge is likely, we’ll let you know.
How do I get BT compensation?
Call 0800 800 154 to make a compensation claim for repair missed appointments & delays. Call 0800 800 152 to make a claim about start of service missed appointments & delays. You’ll need to make your compensation claim within four months of the date your fault was closed. You’ll find your account number on your bill.
Is BT part of the automatic compensation scheme?
Since the automatic compensation scheme started, all the major broadband providers have signed up, including BT, Hyperoptic, Sky, NOW Broadband, TalkTalk, Virgin Media and Zen.
What causes a fault on phone line?
Description of fault This can be caused by water leaking into the cable or a frayed cable from tree’s etc. Loop rectified – usually indicates a short circuit either inside the socket or between 2 cables further into the network. Loop networks are usually caused by faulty sockets or equipment.