How much do front desk agents get paid?
What Is The Average Front Desk Agent Salary? The average front desk agent salary is $25,952 per year, or $12.48 per hour, in the United States. People on the lower end of that spectrum, the bottom 10% to be exact, make roughly $21,000 a year, while the top 10% makes $32,000.
Is front desk agent a hard job?
Is Being a Front Desk Clerk Hard? To begin a career as a front desk clerk, the typical qualifications include a high school diploma and some experience in a similar role. This is an entry-level position that’s not hard to perform if you have the ideal qualities to do this job well.
What makes a good front desk agent?
Front desk agents are literally the front line to the guest. Hire a front desk agent without doing your due diligence, and one-star ratings are sure to follow. Front Desk Agents Need to be Caring and Empathetic. From the moment a front desk agent reports to work, they need to have both a caring and empathetic mindset.
What does a front desk agent do?
A front desk agent is the first point of contact with hotel guests. They use their skills and professional experience to anticipate guests’ needs and provide them with a pleasant experience during their stay. They book reservations, check guests in and out of their rooms and accommodate any special needs or requests.
Do front desk agents get tips?
Front desk clerks are responsible for checking-in hotel guests, answering their questions and supplying information about the hotel. For those services, no tip is required. These tasks usually fall to the hotel concierge, who customarily receives tips for his service. Tip between $5 and $10 for exceptional service.
What do hotel front desks make?
Front Desk Agent Salaries
| Job Title | Salary |
|---|---|
| Marriott International Front Desk Agent salaries – 29 salaries reported | $20/hr |
| Fairmont Hotels & Resorts Front Desk Agent salaries – 23 salaries reported | $21/hr |
| Holiday Inn Express Front Desk Agent salaries – 20 salaries reported | $16/hr |
Is working at a hotel front desk a good job?
There Is A Lot Of Opportunity For Advancement Because of the wide variety of work that needs to get done at a hotel, there are a great many positions and responsibility levels. Therefore, those who work at a hotel front desk successfully for an appropriate amount of time are often promoted up the ranks.
Is front desk stressful?
Certainly, working at the front desk can be a stressful job as we are dealing with guests who are arriving after a long day of travel disruptions and frustrations and therefore prone to over-reaction to even the smallest challenges. The key to reducing turnover starts at the top with you as a Front Office Manager.
Why do you want to work as a front desk agent?
You have likely chosen a career as a Front Desk Associate because you’re naturally friendly and are keen to help people out. This helpfulness, combined with other hard and soft skills, makes you great at your job! “I have always desired a career in hospitality. I enjoy helping people in person and over the phone.
How do I become a front office agent?
Qualifications for Front Desk Agent
- High school diploma or GED equivalent.
- Excellent customer service skills.
- Amazing interpersonal abilities.
- Top-of-the-line organizational skills.
- Ability to handle multiple tasks at once.
- Amazing time management skills.
- A degree in hotel management is preferred.
- Incredibly detail oriented.
Should I tip the front desk at a hotel?
The most sought-after qualifications in a Front Desk Agent are communication skills, courtesy, organizational and administrative skills, attention to details and computer software familiarity. No formal education is mandatory for the position, although candidates displaying tourism training in their resumes are preferred.
What is the job description of a front desk agent?
Position Description. A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company.
How do I become a front desk agent?
In order to become a front desk agent, a person must possess excellent personal skills, as well as great organizational abilities. Although there is no formal training course necessary to become a front desk agent, many hotels and resorts require basic customer service skills.
What does a front desk agent get paid?
The job responsibilities of a front desk agent include providing customer service to the guests and answering their queries. The other responsibilities of a front desk agent include: According to the United States Bureau of Labor Statistics, the average annual salary of a front desk agent is $30,000 and usually ranges in between $15,000 to $45,000.