How do I claim my Telstra phone insurance?
During business hours (Monday to Friday 9am to 5pm AEST and Saturday 9am to 1pm AEST), You can make a claim by calling the Telstra Premium Care Claims Team on 1300 047 962. Outside of business hours, You can initiate Your claim online at telstra.com.au/mobile-phones/premium-care-mobile- insurance.
Will Telstra fix my phone?
You can complete the warranty claim online or visit a Telstra store near you. We’ll repair your screen or give you a replacement phone within two days. Your data may be erased from the phone. You can back up easily with the Telstra Device Care app.
How much is Telstra phone insurance?
Telstra Premium Care – Mobile Insurance consists of two levels of cover: Basic Cover for $9.95 per month – for basic mobile phones only. Smart Cover for $14.95 per month – for basic and smartphones (eg Apple® iPhone™ and Android™ devices and generally phones with a touch screen or email capability).
How do I make a StayConnected claim?
How do I use this service? You can submit a service request here, via Telstra 24×7 My Account or by calling 13 2200. A fee of up to $270 applies for swapping or replacing your device, or $59 for a screen repair on eligible devices. If your device is covered by warranty or consumer guarantee, these fees won’t apply.
Can I buy a new phone and keep the same plan?
Customers can choose between buying a phone upfront, or paying for it over 24 monthly installments. Customers who want to keep their old plans with two-year contracts can do so and keep getting free or subsidized phones. However, once you switch from a contract plan to monthly device payments, you can’t go back.
Can I get a new phone while still in contract?
If you’re still in your contract One option is to simply port the number to a new provider under a new contract, but if you do that you’ll almost certainly be charged the remaining months as a lump sum penalty fee, and unless you’re near to the end of the contract term, this is likely to be expensive.
What is Telstra StayConnected plus?
Your StayConnected Plus Service provides after sales service for your mobile phone or tablet including an exchange and replacement program, data protection application and mobile technical support with access to StayConnected features via MyAccount, including backed up data from your registered device.
How can I StayConnected without a phone?
10 ways to stay connected on the go without your smartphone
- Using a portable Wi-Fi hotspot.
- Using a laptop with built-in connectivity.
- Use public transport or go shopping.
- Using a feature phone instead.
- Using a smart TV.
- Using a smart fridge.
- Using a connected smartwatch.
- Using a dongle.
Can you insure a phone without proof of purchase?
If you are buying something for yourself, it is vital to have proof of ownership as it shows your insurance company that the gadget is yours. Without proof you cannot make a claim. Proof of ownership can be a receipt, confirmation of your contract from your network provider or a gift receipt.
How much does it cost to replace a Telstra phone?
You can submit a service request here, via Telstra 24×7 My Account or by calling 13 2200. A fee of up to $270 applies for swapping or replacing your device, or $59 for a screen repair on eligible devices. If your device is covered by warranty or consumer guarantee, these fees won’t apply.
How do I get a service request from Telstra?
Submit a service request. You can submit a service request here, via Telstra 24×7 My Account or by calling 13 2200. A fee of up to $270 applies for swapping or replacing your device, or $59 for a screen repair on eligible devices. If your device is covered by warranty or consumer guarantee, these fees won’t apply.
When do I have to return my phone to Telstra?
Exchange or replace: If the original device is still in your possession, you must return it to us within 14 days of receiving the exchange device. If you don’t return your original device within this time, you’ll be charged a device non return fee. Screen repair: The sooner we get your device, the sooner we can repair it.
What to do if someone has stolen your phone from Telstra?
Call Telstra to arrange a Temporary Suspension of your service. This will ensure that the person who’s obtained your device isn’t able to use your device to make calls, send SMS or MMS or use Network data. This suspension will remain in place until you call us and request the reactivation of the service.