What is Microsoft Dynamics NAV?
Microsoft Dynamics NAV Dynamics NAV is an enterprise resource planning (ERP) app that assists with finance, manufacturing, customer relationship management (CRM), supply chains, analytics, and electronic commerce for small and medium-sized companies and local subsidiaries of large international groups.
What CRM means?
Customer Relationship Management
CRM stands for Customer Relationship Management. It’s a technology used to manage interactions with customers and potential customers. A CRM system helps organisations build customer relationships and streamline processes so they can increase sales, improve customer service, and increase profitability.
What is a CRM system used for?
A CRM system helps businesses keep customer contact details up to date, track every customer interaction, and manage customer accounts. It is designed to help businesses improve customer relationships and also Customer Lifetime Value (CLV).
What is the difference between NAV and Business Central?
The difference is in the platform that each solution uses. Dynamics NAV vs Dynamics 365 Business Central: NAV can be implemented and operated directly on site. Business Central includes all the apps that you find in NAV, but they have been redesigned to work fluidly and coherently on the cloud.
What is CRM system and how it works?
CRM is defined as customer relationship management and is a software system that helps business owners nurture their relationships with their clientele. A CRM records and analyzes all calls, emails and meetings, helping improve customer service, drive sales, and increase revenue.
Is Microsoft Dynamics an ERP or CRM?
Yes, dynamics can include both CRM and ERP solutions to fit exactly what you need. Dynamics 365 is Microsoft’s cloud-based CRM system. Microsoft also provides ERP solutions under the Dynamics umbrella. Microsoft Dynamics GP, AX, NAV and SL are all ERP systems for different situations.