How would you deal with a difficult customer best answer?

How would you deal with a difficult customer best answer?

How to answer “How would you deal with a difficult customer?”

• Listen carefully to the customer.
• Repeat what you’ve just heard.
• Actively sympathize / apologize.
• Take responsibility to resolve the issue.
• Remain calm and compassionate.

How do you deal with angry customers examples?

Here are some steps you can follow to help you navigate the situation positively:

1. Stay calm.
2. Shift your mindset.
3. Acknowledge their distress.
4. Introduce yourself.
5. Learn about the person you are talking to.
6. Listen.
7. Repeat their concerns back to the customer.
8. Sympathize, empathize and apologize.

How do you talk to angry customers?

It is important to teach chat agents how to deal with angry customers to diffuse the situation before it escalates into a reputation nightmare.

1. Listen Actively to Angry Customers.
2. Include Customer’s Name in Chat.
3. Stay Calm and Don’t Take the Anger Personally.
4. Understand What the Customer Really Wants.
5. Admit Your Mistakes.

How do you end a difficult customer?

How to Close a Sale with a Tough Customer

1. Acknowledge your customer’s anger.
2. Stay calm.
3. Clear your mind of all other clients.
4. Make it clear that you are sincerely concerned.
5. Don’t hurry your client.
6. Adopt a what-have-I-got-to-lose attitude.
7. Stay interested in the client’s needs and her situation.

What are the types of difficult customers?

5 Types of Difficult Customers (and How to Handle Them…

• The Demanding/ Bully/ Aggressive Customer.
• The Complainer.
• The Confused/ Indecisive Customer.
• The Impatient Customer.
• The Know-it-all Customer.

What do you say to a difficult customer?

Finally, someone says it! Tell the customer that he/she is 100% right! Let them leave the conversation feeling good about themselves, feeling correct, and maybe they’ll remember you positively. 6.

How do you handle demanding customers?

Remain respectful and courteous at all times when dealing with difficult customers. Look them in the eye, listen to their concerns and be sure you understand why they are dissatisfied. Do not raise your voice or show anger, and try to keep the situation from escalating.

What do you say to a rude customer?

Make sure to be polite but firm. You can say something like, “I understand your disappointment, and I’m really sorry, but there’s nothing we can do about the issue.” The customer may get more upset, but they will most likely recognize they are defeated and leave after they feel they said their piece.